Level 2 - Desktop Support 75% Mac OSX 25 % Windows
Washington, DC | Temporary
- Experienced Desktop Support technicians to perform desktop hardware/software support services, at an executive level, for an enterprise entainment company.
Provide on-site desktop computer/laptop/tablet hardware and software support
Provide on-site desktop computer/laptop/tablet imaging and installation services
Receive and process requests for service via telephone or email.
Monitor unassigned ticket queue and follow up on tickets as needed
Document issues and resolutions in ticketing system thoroughly.
Must possess basic and advanced knowledge/troubleshooting skills associated with Windows operating system and MAC OSX.
Must possess basic and advanced knowledge/troubleshooting skills associated with Microsoft software, email clients, virus detection, active directory, network connectivity issues, etc
Support of applications (proprietary or otherwise) is desired.
Experience providing support and interacting with customer both face-to-face and over the phone is required.
Excellent verbal skills, with the ability to interact with the customer both face to face and over the telephone.
Understanding the customers' needs, while responding in a professional and courteous manner.
Organizational skills and the ability to properly manage workload.
Knowledge of standard office procedures and/or familiarity with ITIL practices.
Ability to interpret a variety of instructions given in written, oral, diagrammatic, or schedule form.
Ability to carry out multiple assignments concurrently.
Ability to interact effectively at all levels and across diverse cultures.
Ability to be an effective team member and handle project assignments responsibly.
Ability to adapt to changes in the external environment and organization
Minimum 2 years experience working on Deskside Support is required.